Spurgeon Manor Receives “Deficiency  Free Status”

Nov. 10, 2016  Spurgeon Manor Staff and Board of Directors celebrate receiving news today that we received “Deficiency Free” status on our annual state survey. It is rare that a facility receives such good news!

Spurgeon Manor Employee Receives State Honor

Dena Goepferich, Environmental Supervisor at Spurgeon Manor in Dallas Center, has received the Excellence in Long Term and Post-Acute Care Award for Environmental Services from the Iowa Health Care Association (IHCA). Goepferich was honored on October 1 at the associations’ state convention in Des Moines.

A 29-year employee, Dena is one of the first impressions new residents have of Spurgeon Manor. Assisting every new admission, her patience and kindness help new residents and employees feel welcome. Her attention to detail, organization, cleanliness and order is valued by everyone. Maureen Cahill, Spurgeon Manor Administrator states, “Dena goes above and beyond to provide a warm, inviting, clean environment in which our residents can be comfortable, and in which the community can be proud.”

As a member of the administrative team, she is active on the Safety Committee and Quality Assurance Committee. She doesn’t hesitate to come to the facility at a moment’s notice day or night. “Dena is compassionate about her job and tirelessly works to provide the highest quality care and environment for our residents”, says Maureen.

Dena excels in staff development with her positive attitude and encouraging demeanor. She guides her staff to become better at their jobs and better citizens. Responsibility and accountability are minimum standards. Maureen states, “Spurgeon Manor’s mission is: Caring With Respect and Dignity in a Loving Christian Community. Dena provides an outstanding example of that mission; to not only her staff, but every employee.

The Excellence in Long Term and Post-Acute Care Awards are presented by the Iowa Health Care Association and Iowa Center for Assisted Living. IHCA ICAL, located in West Des Moines, is a nonprofit trade association that represents more than 700 nursing homes, assisted living programs, residential care facilities and home health agencies in Iowa. For more information on long term care in Iowa, visit www.iowahealthcare.org.

 Dena's Award

qaward_14silver_smallSpurgeon Manor Receives Silver National Quality Award 

Center recognized by national program for best practices in quality care

(Dallas Center, Iowa – July 3, 2014)
– Spurgeon Manor has been recognized as a 2014 recipient of the Silver – Achievement in Quality for its outstanding performance in the health care profession. This is only the fourth facility to receive such recognition in Iowa and the sole Iowa facility to receive this award in 2014.

The award is one of three distinct awards possible through the National Quality Award Program, presented by the American Health Care Association and the National Center for Assisted Living (AHCA/NCAL). The competitive award program highlights select centers across the nation that serve as models of excellence in providing high-quality long term care.

“I am proud that Spurgeon Manor is standing among the ranks of other centers that are delivering quality care,” said Mark Parkinson, President and CEO of AHCA/NCAL. “Our profession is stronger through the work and dedication of these centers.”

Spurgeon Manor was one of 77 centers nationwide to receive the Silver-level award this year.

Implemented by AHCA/NCAL in 1996, the National Quality Award Program is centered on the core values and criteria of the Baldrige Performance Excellence Program. The program assists providers of long term and post-acute care services in achieving their performance excellence goals.

The program has three levels: Bronze, Silver, and Gold. Centers begin the quality improvement process at the Bronze level and must receive an award at each level before proceeding to the next. As a recipient of the Silver – Achievement in Quality Award, Spurgeon Manor has demonstrated systematic advancements in quality, plans for continual improvement, and sustainable organizational goals. Spurgeon Manor may now move forward in developing approaches and achieving performance levels that meet the criteria required for the Gold – Excellence in Quality Award, which requires them to address the Baldrige Health Care Criteria for Performance Excellence in its entirety.

“Spurgeon Manor has achieved a significant milestone on its quality journey by successfully applying the rigorous standards of this program,” said Ed McMahon, Ph.D., Chair of the AHCA/NCAL National Quality Award Board of Overseers. “I commend Spurgeon Manor for this achievement.”

The awards are sponsored by AHCA/NCAL Associate Business Members My InnerView, by National Research Corporation and PointRight. My InnerView represents the true voice of nursing home and assisted living residents, families, and employees with the most insightful quality measurement solutions and satisfaction surveys in the healthcare continuum. PointRight is the recognized leader in data-driven analytics for health care and insurance. The award will be presented to Spurgeon Manor during AHCA/NCAL’s 65th Annual Convention and Exposition, October 5-8, 2014, in Washington, D.C.



Spurgeon Manor was established in 1971. They employ approximately one hundred employees to serve up to 110 residents providing a continuum of care. For further information contact: Maureen Cahill, Administrator, at 515-992-3735 or mcahill@spurgeonmanor.com.


The American Health Care Association and National Center for Assisted Living (AHCA/NCAL) represent more than 12,000 non-profit and proprietary skilled nursing centers, assisted living communities, sub-acute centers and homes for individuals with intellectual and developmental disabilities. By delivering solutions for quality care, AHCA/NCAL aims to improve the lives of the millions of frail, elderly and individuals with disabilities who receive long term or post-acute care in our member facilities each day.

For more information, please visit www.ahca.org or www.ncal.org.